Terms and Conditions

 

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DietPlusMinus’ relationship with you in relation to the website.

The term “DietPlusMinus” or ‘us’ or ‘we’ refers to the owner of the website and the term ‘you’ refer to the user or viewer of our website.

Goal

DietPlusMinus has created this Website/App/Marketplace to provide Users, the Services which includes, guidance on how to lose weight naturally while improving their fitness; how to integrate fitness into their individual lifestyles; and to provide the Users access to healthy and nutritious diet plans that will help them naturally lose weight. While our workout and nutrition recommendations consider several factors specific to each individual, including anthropometric data, fitness goals and lifestyle factors, our recommended workout plans and specific exercises should not be misconstrued as medical advice, prescriptions, or diagnoses. Any change in medical condition / weight / lifestyle should be notified by the Users to us as soon as it occurs.

 

Website Usage

By accessing the Website, the App or the Marketplace, at your option, registering thereon and thereafter using the Services as a member or guest, you agree to be bound by this Agreement and the terms contained in it. This Agreement governs your access and use of this Website/ App/Marketplace and applies to all visitors, users and others who access the Service ("Users") will not be liable for any consequences arising from your unauthorized use. We may revise these terms of use at any time by amending this page and the terms hereof. The revised terms of use shall be posted on the Website/ App and you are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

 

Registration

Once you complete the registration process on the Website/App, you will be a member of DietPlusMinus which:

  • allows you to access the Website/App/Marketplace;
  • allows us to contact you, if necessary, in order to inform you of changes to the terms of use of the Website/App or describing new services that we enable on the Website/App;
  • allows you to access and purchase Products/services on our Marketplace, subject to the terms and conditions set out herein;
  • allows you to make use of the Services on the Website/ App subject to these terms and conditions;
  • does not allow you to use email addresses displayed on the Website/ App for any purpose other than that specifically authorized by us.

 

Information Asked by DietPlusMinus

On registration, DietPlusMinus may ask the User for some information which primarily includes Name /Email address/ Phone number/ Residence Address / Payment Information (If required for package/ service/ product purchases)

By providing your information, you consent to:

  • Our using your email address or mobile number to send you Service-related notices, including any notices required by law. You may use your settings to opt out of Service-related communications via email/mobile number or entirely.
  • Our using the phone numbers provided by you, to contact you from time to time, in order to provide you updates and advice relating of your progress on the App and the usage of our Services, and relating to any new promotions and sales opportunities on the App.
  • Our using of your email address, home address, phone number and other ancillary information to fulfil the orders placed by you on the Marketplace; and
  • Our using your email addresses or phone number to send you other messages, including changes to features of the Service and special offers.

 If you do not want to receive such email messages, you may opt out by sending us an email at: support@dietplusminus.com. Opting out may prevent you from receiving email messages or phone messages regarding updates, improvements, or offers.

 

Refund Policy

    • You may cancel your Member Account at any time within 30 (thirty) days from the date of subscription of the DietPlusMinus Subscription Plan. In the event that you cancel your Member Account or the same is suspended or terminated by Diet Plus Minus within the aforesaid period, we shall refund any license or subscription fees as below:
      • Refund request in first 7 days - 100% (One hundred percent) refund of any license or subscription fees;
      • Refund Request in 8-15 days -50% (fifty percent) refund of any license or subscription fees; and
      • Refund Request in 16-30 days - 25% (twenty five percent) refund of any license or subscription fees.
  • Please note that the above charges will be adjusted after deducting Doctor Consultation charge (999/- or $30 (United States Dollars thirty)) and a processing fee of Rs. 750/- (Rupees seven hundred and fifty) for India or $20 (United States Dollars twenty) for locations outside India (including Taxes and bank charges, if any). The refund shall be processed in the manner/mode which is used to subscribe the DietPlusMinus Plan within 30 (thirty) days from the date of cancellation.
    • If you have purchased a DietPlusMinus one diet chart plan, seven diet chart plan, one month diet chart plan, you will not be eligible for a refund from DietPlusMinus.
    • For the avoidance of doubt, it is hereby clarified that there shall be no refunds or cancellations entertained or initiated in respect of Product purchases made by Users on the Third Party Platforms.

If you are unsatisfied with our services, please email us at support@dietplusminus.com or call us at 011-41101411. 

 

Third Party Links

DietPlusMinus is not responsible for any third-party links in the website or links that redirect to a third party website. Any actions / transactions done on these third-party websites, without due authorization from DietPlusMinus will not fall under the purview of DietPlusMinus.

 

Privacy & Payments

Please Note: Collection of payments from Users will be done by a third-party payment gateway on the Marketplace. In the event of any disputed payments made, DietPlusMinus shall pass on the dispute to the payment gateway provider for resolution. This shall be the extent of our obligations in this regard; Users are requested to clearly specify their billing addresses, a dispute in which will not be covered under the purview of DietPlusMinus.

Certain aspects of the Services may be provided for a fee or other charge. DietPlusMinus assures you complete transaction and personal information privacy and protection from third-party intrusions. If you elect to use paid aspects of the Services, you agree to the terms of payment and billing policy mentioned above. We may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion.

It is your responsibility to promptly provide us with any contact or billing information changes or updates (including phone number, email address, credit card numbers, etc.)

 

Security

We have implemented commercially reasonable technical and organizational measures designed to secure your personal information and User Content from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information and User Content for improper purposes. You acknowledge that you provide your personal information at your own risk.

 

 

FAQ on how customers can protect themselves shopping online.

Question: Is it necessary to have an account to purchase products from DietPlusMinus?

You can avail the services of DietPlusMinus through a simple registration process. The details provided during registration are protected under our Privacy Policy. We recommend that you go through the terms of our privacy policy at the time of registration.

Question: How do I pay?

DietPlusMinus offers you multiple payment methods, through trusted payment gateway partners. Our payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use cash to make your purchase. DietPlusMinus also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.


Question: Are there any hidden charges (Octroi or Sales Tax) when I make a payment?
There are no hidden charges when you make payments on DietPlusMinus. The prices listed for all the services are final and all-inclusive. The price you see on the webpage is exactly what you pay.

Question: How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards.

We accept payments made using Visa, Master and American Express credit cards. To pay using your credit card, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, Master and American Express debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Question: Is it safe to use my credit/debit card on DietPlusMinus?

Your online transaction is secure with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on DietPlusMinus are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Question: What steps does DietPlusMinus take to prevent card fraud?

DietPlusMinus realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the extremely rare instances when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the payment is being made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
We urge our customers to diligently protect against any fraudulent use of their card. DietPlusMinus would not be held responsible for any unauthorized usage of your cards.

Question: What is a 3D Secure password?

A 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you and ensures that only you can use your card for online purchases.

Question: Can I use my bank's Internet Banking feature to make a payment?

Yes, DietPlusMinus offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Net Banking for the following banks:

AXIS Bank, Airtel Payments Bank, Andhra Bank, Bank of India, Bank of Maharashtra, Canara Bank, Catholic Syrian Bank, Central Bank of India, City Union Bank, Corporation Bank, Cosmos Bank, DCB bank, Dena Bank, Deutsche Bank, Dhanlaxmi Bank, Federal Bank, HDFC bank, ICICI Net Banking, IDBI Bank, IDFC Net banking, Indian Bank, Indian Overseas Bank, Induslnd Bank, Jammu and Kashmir Bank, Janata Sahakari Bank Pune, Karnataka bank, Karur Vysya – Corporate Net banking, Karur Vysa – Retail Net Banking, Kotak Mahindra Bank, Lakshmi Vilas Bank – Corporate Net banking, Lakshmi Vilas Bank – Retail Net banking, Oriental Bank of Commerce, Punjab and Maharashtra Co-operative Bank Limited, Punjab and Sind Bank, Punjab National Bank – Retail Banking, Saraswat Bank, Shamrao Vithal Co-operative Bank Ltd, South Indian Bank, State bank of India, Syndicate Bank, Tamilnad Mercantile Bank, The Bharat Co-op. Bank Ltd, The Nainital Bank, UCO bank, Union Bank – Corporate Net banking, Union Bank – Retail Net Banking, United Bank of India, Vijaya Bank, Yes Bank.

Question: Can I make a credit/debit card or Internet banking payment on DietPlusMinus through my mobile?
Yes, you can make credit card payments through the DietPlusMinus mobile site and App. DietPlusMinus securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Question: My transaction failed but the money was deducted from my account. What do I do?
Please contact us at +919582292288, within 24 hours of such deduction of money from your account, and we will contact our payment partner and refer the matter to them immediately.

 

 

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